Keeping an Eye on Quality

Keeping an Eye on Quality

Excerpt from RELAUNCH: HOW TO STAGE AN ORGANIZATIONAL COMEBACK by Dr. Mark Rutland The late quality expert Philip Crosby offered a definition that changed everything for me. “Quality,” he said, “is meeting expectations.” That hit me like a hydrogen bomb. If quality is...
I Saw Three Ships

I Saw Three Ships

Of all the Christmas carols beloved of millions, one makes absolutely no sense to me at all. It is a folk song, so there is no one to blame, and its staunchest defenders appeal only to its traditional place in the catalogue of Christmas culture. It apparently was...
Leadership Confusions I: Strategy or Tactics

Leadership Confusions I: Strategy or Tactics

For use in teaching at the National Institute of Christian Leadership, I designed a model called the Mission-Function Vertical Axis. Many NICL attendees have expressed how important that teaching became to them. Here in The Leader’s Notebook, I will not give an...

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