Meekness: Character and Power

Meekness: Character and Power

Excerpt from CHARACTER MATTERS by Dr. Mark Rutland Its young men gone to death or in prisoner of war camps far in the North, its heartland in ashes and its agriculture and industry destroyed, the South, in 1865, was shattered. Postwar poverty and a deep sense of shame...

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Keeping an Eye on Quality

Keeping an Eye on Quality

Excerpt from RELAUNCH: HOW TO STAGE AN ORGANIZATIONAL COMEBACK by Dr. Mark Rutland The late quality expert Philip Crosby offered a definition that changed everything for me. “Quality,” he said, “is meeting expectations.” That hit me like a hydrogen bomb. If quality is...

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